All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery.
For orders to be collected from our store, we will telephone you to let you know when your order is ready to collect.
For local deliveries throughout Cyprus, we use Akis Express Couriers. If you have selected to collect from any Akis Express office in Cyprus, delivery takes approximately 1- 2 days. For home deliveries, please allow 5-10 working days. At busy times such as Christmas home delivery may take longer. If your order is urgent, please select either to collect from our store, to collect from Akis Express or order well in advance.
Please note that Akis Express cannot deliver to army bases or to villages outside of city centres. If you select home delivery and you are located in a location where Akis Express does not deliver, in this case, we will telephone you and offer to deliver to your closest Akis Express shop.
Akis Express will telephone you and send you an SMS message to your mobile phone when your order is ready for collection.
Oversize & Heavy Products
Some heavier or bulkier items may also incur a shipping surcharge and we will inform you of any surcharge before we take payment for your order.
For overseas delivery, we ship with Cyprus Post (registered), EMS Couriers. All companies offer insurance, tracking and require a signature upon delivery. Delivery usually takes approximately 21 working days depending on your location.
Please note that Covid-19 is affecting many of our international deliveries due to delays in general with the postal and courier services overseas and a reduction in regular flight schedules and therefore your parcel may take more time to be delivered. So please do allow for this when placing your order.
The shipping cost will be calculated and clearly shown to you at the time of checkout.
The shipping price quoted will be for a single carton of up to 30Kg. If the weight/volume of your order exceeds this, we will contact you before shipping to confirm costs.
We ship to the following countries:
Austria, Belgium, Belarus, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Israel, Russia, Ukraine and United Kingdom.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
TOYBOX is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Import Duty & VAT
If your delivery address is outside of the European Union there may be import duty or VAT payable in your country. These duties are your responsibility to pay. There is an online duty calculator which may help https://www.simplyduty.com/import-calculator