Refund Policy

For online sales, ToyBox provides a 14-day no-satisfaction money-back guarantee. Our refund policy, no-satisfaction money-back guarantee starts from the moment your order is delivered. You can return the product(s) within 14 days, at your own expense, accompanied by your receipt.

The goods must be returned to ToyBox by a Courier service or registered post and should bear insurance. This is necessary should they get lost or damaged. Shipping fees remain the customer’s responsibility.

Our address for the return is as follows:

ToyBox

1 Nikou Kazantzaki
Agios Theodoros
8035
Paphos

Our mobile number for the courier is 97899456.

When making the return, under our refund policy, please include your name, contact telephone number and order number.

Our no-satisfaction money-back guarantee applies to products that are returned in their original package and complete working condition (packaging, accessories, user guide, etc.). Any product that has been damaged or has been opened or is not in its original packaging will not be accepted and thus no refund will be affected.

Refunds will be made back to your original credit card used to make the purchase. If payment was made by gift card, then a refund will be made by issuing a new gift card.